Issue with word print template

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Hi, I have a template to print our quotation with a subtable with photo (linked using foreign field, storage method).

When using a word template to print to include the photo, the printout is fine when the sub-table is less than 5 items. However, when the sub-table have more than 5 items, no photo will appear in the final word template printout.

When printing with system print, all the photo in the sub-table have no issue to show in the final printout.

I'm currently using private development version 6.5.6.

无崖子 3天前回复

If you raise a work order, no one will handle your feedback. It's not just about printing. The associated data in the sub-table export can only export 5 pieces of data. Not to mention private deployment, which cannot be resolved without updating. I discovered this issue in version 6.4

陆荼荼 3天前回复

会让你提工单，你这么反馈没人处理的，不光是打印的问题，子表导出中的关联数据也只能导出 5 条数据，更何况是私有部署，不更新不能解决，我 6.4 发现了，现在不还是这样

Woo Khai Yee 3天前回复

Hi, I would like to provide an update on the issue above. I have pinpointed the exact issue for the issue above.
In the sub-table as shown in previous post, there is one column which is an attachment column. Some of the files attached in the column is saved in the Knowledge File repository.

That would be where the issue is as the Knowledge File system have permission control. Apparently the word print template won't show the photos even though the file attachment column is not used at all in the word print template. The issue is only resolved by allowing the file to be viewed by public access (currently it is set to members only access).

Is there any way to allow access by the word print template to access the Knowledge File contents? Again to highlight what I have mentioned earlier, there is no issue if I tried printing using the System Print Template, just the Word print template. I did not try the Excel print template as it is not applicable in my case.

For the moment, I have temporarily avoided the issue by allowing public access to all the files saved in the Knowledge File.

Thank you.

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Woo Khai Yee

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